realcommerce designs, builds, operates and supports marketplace infrastructure, integrations, middleware, API and feed solutions, compliance workflows, and enablement models for marketplace operators, sellers and partners across commerce ecosystems.
We work with marketplace teams, retailers, brands, commerce solution providers and technology teams when standard solutions do not reach deep enough into operational reality, or need to be integrated precisely into existing processes.
Founded in 2013 · global marketplace operations experience ·
based in Berlin, Germany · consulting · software development · Professional Services.
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What realcommerce does
We connect commerce strategy,
custom software and operational execution.
Marketplace operations rarely fail because one system is missing. They fail in the gaps between systems: product data, APIs, feeds, seller processes, third-party tools, regulatory requirements, partner dependencies, support models and internal workflows. realcommerce helps marketplace teams, product teams, retailers, brands and commerce solution providers turn those gaps into controlled systems, reliable processes, actionable PoCs and supportable operations.
Marketplace strategy
and solution design
Strategy and solution design for marketplace operating models, product-team PoCs, third-party ERP and multichannel tooling, platform concepts, requirements workshops and operational process design.
• Marketplace strategy
• PoC scoping
• Requirements and process design
Custom solutions, middleware, APIs,
and feed integrations
Custom solution design and development for API/feed integrations, feed-based middleware, platform extensions, PoCs, automation tooling and scalable architecture for future marketplace channels.
• API and feed integrations
• PoCs and platform extensions
• Dashboards and automation
Marketplace, seller
and partner enablement
Hands-on Professional Services for marketplace teams, product teams, retailers, brands and commerce solution provider ecosystems: seller onboarding, technical partner enablement, seller-process insights, internal interface design, platform operations, feature rollout support, compliance workflows and continuous optimization.
• Marketplace and product-team support
• Seller and partner enablement
• Seller, rollout and 3PP insights
Built for the gaps between marketplace strategy, systems, and seller reality.
Standard commerce tools are useful until the real work begins: seller processes, legacy systems, marketplace exceptions, regulatory requirements, third-party tools, support handovers, custom data flows and product-team feedback loops that do not fit neatly into a subscription plan.
realcommerce bridges those gaps with tailored systems, operational insight and practical execution.
Marketplace-native experience — operational and technical work across retailers, brands, marketplace operators, seller enablement and third-party solution ecosystems.
Platform-team fluency — support for product, regulatory, operations, seller-facing, API and partner teams that need field insight translated into usable solutions.
Custom where it counts — tailored tools and processes when standard SaaS cannot cover the required workflow depth, control, or integration logic.
Support beyond delivery — operate, monitor, train, document and improve systems, workflows and initiatives over time.
Regulatory and seller-process insight — operational feedback loops that help product managers, engineers and partner teams understand marketplace reality.
Marketplace Operations and partner ecosystems
Operational support for marketplace teams, enterprise sellers, and commerce solution providers.
realcommerce supports marketplace teams, enterprise sellers and commerce solution providers that need to turn marketplace and seller-facing initiatives into working processes, integrations, technical partner enablement, regulatory workflows, documentation and support models that can run outside the slide deck.
Since 2013
Long-term marketplace operations and third-party enablement experience.
Since 2013, realcommerce has supported eBay Germany as a consulting and outsourced operations partner across strategic seller onboarding, BD pre-sales support, marketplace integrations, technical partner management, 3PP enablement, interface issue support, feature adoption, go-live, hypercare and marketplace product feedback, without limiting the model to one marketplace.
A broader operating model beyond one marketplace.
The same operating layer applies to marketplaces and platform teams working with sellers, commerce solution providers, ERP/OMS providers, APIs, technical partners, compliance requirements, feature launches and support handovers across major marketplace environments.
Seller
enablement
BD pre-sales support for strategic seller onboarding, seller-system discovery, integration-method advisory, launch-path design, documentation, hypercare, and seller-process feedback for platform teams.
3PP and commerce solution provider advisory
3PP tool advisory, configuration support, integration-method selection, provider mapping, role splits, readiness checks, documentation, QA planning, and scalable support models for provider ecosystems.
Regulatory
workflows
Compliance data, listing requirements, regulatory feature feedback, audit-ready logic, and operational seller insight.
API, feed and
development support
API/feed integration design, development support, operational edge cases, technical documentation, test coordination, and support escalation paths.
Technical partner enablement
We advise marketplaces on feature rollout approach, seller workflow impact, and implementation effort — then enable third-party solution partners so sellers can adopt new features and regulatory requirements with minimal friction.
Product-team feedback loops
Translate seller, support, regulatory and partner realities into practical input for marketplace product managers and engineers — including PoC scope, feature validation, rollout risks and operational feedback.
Solutions
Solutions for marketplace and eCommerce operations
Marketplace
Integration Platforms
Centralized platforms connecting internal systems, marketplace APIs, seller workflows and operational users through controlled, supportable processes.
API & Feed Integration Middleware
Custom middleware and integration support for product data, inventory, prices, orders, returns, shipping updates and marketplace-specific API/feed flows.
Product Data &
Listing Automation
Mapping, enriching, validating and publishing product data across marketplaces with fewer manual handovers and clearer listing readiness.
Order, Returns & Messaging Workflows
Interfaces for managing orders, returns, disputes, messaging and task handovers with greater transparency.
Channel
Control Centers
Dashboards and admin environments for marketplace channels, permissions, product data, tokens, alerts, operational status and metrics.
Regulatory &
Compliance Workflows
Operational workflows for regulatory requirements, policy changes, partner readiness, activity logs, user roles, documentation, audit trails and compliance monitoring.
Support & Training Frameworks
Ticket systems, documentation, video tutorials, partner and seller training, call-back workflows and operating models for ongoing support.
Marketplace Performance Optimization
Listing quality, search visibility, item attributes, seller performance, adoption tracking, promotions, retail media workflows, advertising campaign reporting and channel ROI optimization.
From listing to settlement,
built around the full operating loop.
The work spans product data, marketplace listing logic, inventory, orders, returns, 3PP partner workflows, support models, dashboards, roles, audit logs and future-channel scalability.
Product data synchronization
Category and attribute mapping
Marketplace listing workflows
Dynamic pricing logic
Order management
Returns and refund support
Buyer communication workflows
User and role management
Promotions and advertising workflows
Activity logs and audit readiness
Dashboards and reports
Alerting and notifications
3PP and partner enablement
Settlement and reconciliation
Experience
Experience where commerce gets operationally serious.
Selected examples from marketplace operations, seller onboarding, technical partner enablement, regulatory tooling, integration work, third-party solution enablement and strategic projects across retailers, brands, marketplaces, commerce solution providers and platform teams.
Long-term marketplace operations partnership
Since 2013, realcommerce has supported eBay Germany in consulting and outsourced operations contexts across seller onboarding,
marketplace integrations, technical partner management, 3PP enablement, interface issue support, feature adoption, go-live and hypercare.
The work translates marketplace requirements into workable processes for sellers, partners and platform teams.
Cross-Marketplace
Inventory Mirror Middleware
Middleware mirroring seller-owned ticket inventory between marketplaces, including legal safeguards, offer ownership logic, and dynamically rendered product images with venue seat maps.
Privacy-Compliant
API Workflows
Consent-based data sharing, controlled third-party access and privacy-aware API flows for marketplace and partner initiatives.
Regulatory
Compliance Tooling
Tools to monitor compliance coverage for live listings and automate reporting on missing required product data.
Omnichannel Retail Marketplace operations
Operational support for a major consumer electronics retailer across webshop-to-marketplace workflows and decentralized outlet processes for physical stores, including integration support, market onboarding, stock and pricing issue monitoring, compliance checks, and process advisory.
ce-rtproof.com Portal
Portal solution for CE compliance checks with verification workflows, admin backend, role management, reporting and eBay SSO login.
Advanced eBay Promotions
Custom software solution for eBay promotions via public APIs, enabling SME volume-discount campaigns beyond on-site SKU limitations and supporting 1M+ SKU campaigns.
Seller Re-Engagement Projects
Helping strategic sellers restore marketplace readiness.
realcommerce supports marketplace-led re-engagement initiatives for strategic and enterprise sellers that need to close operational or technical gaps, regain marketplace compliance, improve retail standards and rebuild GMV readiness. We treat recovery as an operating model, not a one-off support ticket.
Operational recovery
Seller-process diagnostics, compliance-gap analysis, escalation loops, support handovers, documentation and operating routines that move teams from reactive fixes back to controlled execution.
Technical remediation
API updates, feed-system adjustments, 3PP and ERP coordination, custom middleware, listing logic, stock and pricing flows, order processes and tool-side improvements where standard setup is no longer enough.
Retail-standard readiness
Product data enrichment, catalog cleanup, marketplace policy alignment, performance signals, campaign readiness and GMV-enabling workflows that help sellers return with stronger operating standards.
Enterprise & Strategic Seller Support
From seller friction to operating model.
For enterprise and strategic sellers, marketplace issues rarely sit in one system. realcommerce translates BD goals, platform requirements, seller operations, ERP/OMS constraints, API/feed decisions, 3PP setups, product-data quality, CS readiness and support realities into practical onboarding, recovery and growth roadmaps.
BD pre-sales diagnostics, seller gap mapping and platform requirement translation
API/feed integration, development support, 3PP setup, tool configuration, ERP integration, testing and go-live coordination
Process implementation, optimization, CS training, documentation and escalation paths
GMV readiness through stronger listings, data quality, process stability and seller operations
Post-Live Support
Post-live marketplace support when seller issues cross systems.
Beyond launch and re-engagement, realcommerce supports marketplace teams working with strategic and enterprise sellers that need hands-on help after going live. The same model is relevant for marketplace operators, platform teams and commerce solution providers that need advanced operational support when seller issues cross product data, integrations, compliance, retail standards and performance signals.
Advanced
feature adoption
Support for new marketplace capabilities, feature rollouts, operational setup, seller workflow impact, testing, documentation and go-live stabilization.
API, feed and
custom-tool updates
Hands-on coordination around API changes, feed-system issues, custom development needs, 3PP integrations, ERP/OMS flows, listing logic, stock, price and order updates.
Retail and
regulatory gaps
Operational help when sellers need to meet retail standards, policy requirements, compliance expectations, required data coverage and marketplace-specific quality thresholds.
Performance and
GMV readiness
Support for performance issues, inventory-depth improvement, product data enrichment, availability signals, listing health and GMV-recovery readiness across marketplace environments.
Senior specialists. Direct responsibility. No anonymous delivery layer.
realcommerce is run by senior commerce, technology, marketplace and operations specialists who stay close
to requirements, integrations, partner dependencies, seller-facing realities and operational delivery.
Strategy node
André Lechl
Founder and Managing Director · Operating Architect
Marketplace strategy, eCommerce operations and hands-on commercial experience across B2B, B2C and retail innovation.
Technology node
Arturas Sendrauskas
CTO · Systems Architect
Technical architecture and development leadership, with CTO experience and early roots in the eBay developer environment.
Operations node
Stefan Pfeuffer
Senior Consultant / Business Development · Process Designer
Solution architecture, marketplace process design, eCommerce operations, retail change requests and experience operating multiple B2C online shops.
Marketplace node
Michael Offergeld
Senior Consultant · eCommerce Operations & Marketplace Integration · Marketplace Operator
Marketplace product and operations specialist with experience as product owner for marketplace integrations at a leading ERP system. His work spans integration workflows, offer processing, stock, pricing, orders, Jira-based requirements, testing, documentation, releases, escalation management, customer success and merchant-facing support.
We stay close to the system after launch.
Complex marketplace systems are not finished when they go live. They need monitoring, support, training, maintenance, documentation, partner enablement, compliance updates and continuous optimization.
01
Discovery & Design
Discovery Workshops, requirements analysis, seller and partner process mapping, technical concepts and system architecture, solution design
02
Build & Integrate
Custom development, API and feed integrations, middleware, dashboards, interfaces and automation.
03
Test & Launch
End-to-end testing, security readiness, pilot support, user acceptance, partner and seller training and rollout planning.
04
Operate & Improve
Monitoring, support, reporting, partner enablement, training updates, compliance adjustments and continuous optimization.
Support built into the operating model, not bolted on later.
Structured support models for operational teams: ticket systems, documentation, partner and seller training, video tutorials, email support,
scheduled call-backs and aligned support hours where needed.
Ticket support · Email assistance · Call-back scheduling · Help center ·
Video tutorials · Partner and seller training · Operational reporting · Maintenance
Control, visibility, and
audit-ready workflows.
Marketplace operations create risk when users bypass processes, edit listings directly, miss regulatory data or process refunds and shipments too late. realcommerce designs systems that centralize workflows and improve operational control.
Role-based access · Centralized access concepts · Activity logging ·
Audit-ready workflows · Listing restrictions · Pricing controls ·
Regulatory update support · Security hygiene
OPERATING MODEL
realcommerce turns marketplace integrations, partner dependencies,
regulatory requirements and seller workflows into controlled operating models.
realcommerce turns marketplace integrations, partner dependencies,
regulatory requirements and seller workflows into controlled operating models.
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